Your trust deserves clarity.

1. Scope

This Privacy Policy applies to Remote Services Academy™ (“RSA,” “we,” “us,” or “our”) and covers information collected through our public website, online forms, communications, course enrollment processes, learning-management systems, member portal, instructor program, affiliate program, and related services.

Third-party websites, tools, and payment services may have their own privacy policies. This policy does not control how independent third parties process information outside the services they provide to RSA.

2. Information We Collect

Information you provide

• Contact information such as name, email address, telephone number, country, and time zone.
• Account and enrollment information used to create, manage, or support access to courses and the member portal.
• Application information submitted for Business Starter, Lead Operator, Scale Lab, Authority, instructor, affiliate, or other RSA programs.
• Business information such as company name, website, experience, goals, revenue range, client count, team size, service area, or readiness information when relevant to an application.
• Messages, support requests, survey responses, assignments, and other information you choose to send us.
• Transaction-related information, such as the product purchased, amount, payment status, and billing contact information.

Information collected automatically

• Device, browser, IP address, approximate location, and operating-system information.
• Website activity, referring pages, clicks, form interactions, course progress, and portal usage.
• Cookie, referral, and attribution data used to maintain sessions, measure performance, and administer affiliate referrals.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and evaluate applications.
• Process enrollment, payment, approval, onboarding, and portal-access steps.
• Deliver courses, assignments, certificates, live sessions, support, and community experiences.
• Manage student, instructor, affiliate, and administrative relationships.
• Send transactional, service, support, and—where permitted—marketing communications.
• Maintain security, prevent abuse, troubleshoot problems, and enforce our terms.
• Understand and improve our website, curriculum, services, and user experience.
• Comply with legal, financial, tax, and regulatory requirements.

4. Payments and Billing

Payments may be processed by third-party payment providers. RSA may receive transaction status, amount, date, product, billing contact details, and limited payment metadata. We do not intend to store complete payment-card numbers or security codes on our website servers.

Payment processors handle payment information under their own terms and privacy policies. Transaction records may be retained as necessary for accounting, tax, refund, dispute, fraud-prevention, and legal purposes.

5. Cookies and Analytics

RSA may use cookies and similar technologies to keep the website and portal functioning, remember settings, support authentication, understand website activity, improve performance, and attribute affiliate referrals.

You can control many cookies through your browser settings. Disabling essential cookies may prevent portions of the website, forms, checkout, or portal from working properly.

6. How Information Is Shared

We may share information only as reasonably necessary with:

• Technology, hosting, CRM, form, email, analytics, learning-platform, customer-support, and payment service providers working on our behalf.
• RSA personnel, authorized instructors, or contractors who need access to deliver or administer a program.
• Professional advisers such as accountants, auditors, insurers, or legal counsel.
• Government authorities or other parties when required by law, legal process, safety, fraud prevention, or the protection of rights.
• A successor organization in connection with a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable safeguards.

RSA does not sell personal information to third-party advertisers. We also do not authorize service providers to use personal information for their independent marketing purposes unless you separately consent.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, administer applications and accounts, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, accounting, tax, and regulatory obligations.

Retention periods vary depending on the type of information, the reason it was collected, the status of your relationship with RSA, and applicable law. Information may be deleted, anonymized, or aggregated when it is no longer required.

8. Your Rights and Choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection concerning certain personal information. You may also have the right to withdraw consent where consent is the basis for processing.

To make a request, contact [email protected]. We may need to verify your identity before completing a request. Some information may be retained when required by law or needed for legitimate business purposes.

9. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. These may include access controls, secure service providers, authentication, monitoring, and restricted internal access.

No internet transmission, storage platform, or security system is guaranteed to be completely secure. You are responsible for protecting your login information and promptly reporting suspected unauthorized access.

10. Children’s Privacy

RSA programs and services are intended for adults. We do not knowingly collect personal information from children under 13. Certain courses or programs may also require participants to be at least 18. If you believe a child has submitted personal information, contact us so we can review and take appropriate action.

11. International Users

RSA may serve learners, applicants, instructors, and affiliates in multiple countries. Information may therefore be processed in the United States or other locations where RSA or its service providers operate. Where required, we use reasonable safeguards for cross-border processing.

12. Changes to This Policy

We may update this policy to reflect changes in our services, technology, operations, or legal obligations. The effective date at the top of the page will be updated when changes are made. Material changes may also be communicated through the website, portal, or email where appropriate.

13. Contact Us

Questions, concerns, or privacy requests may be directed to:

• Email: [email protected]
• Phone: 518-662-3783
• Website: remoteservicesacademy.com/apply

For account or portal support, you may also visit members.remoteservicesacademy.com.