Remote Services Academy™ — Privacy Policy

Remote Services Academy™ (“RSA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, enroll in our programs, or use our learning portal and related services (collectively, the “Services”).

1) Information We Collect

A) Information you provide

We may collect:

Name, email address, phone number, country/time zone

Account and enrollment details

Application responses (where applicable)

Messages sent to support or through forms

B) Payment information

Payments are processed through third-party payment processors. RSA does not store full card details. We may receive limited details (e.g., payment status, transaction ID, last four digits).

C) Information collected automatically

We may collect:

IP address, device/browser type, operating system

Usage data (pages visited, time on site, clicks)

Cookies and similar technologies

2) How We Use Your Information

We use your information to:

Provide access to the portal, courses, and program materials

Process payments and send receipts/transaction confirmations

Send program communications (access, reminders, updates)

Provide customer support

Improve our Services and user experience

Prevent fraud, abuse, and unauthorized access

Comply with legal obligations

3) Email and SMS Communications

If you provide contact details, you may receive:

Transactional messages (access emails, receipts, updates)

Support messages

Marketing messages (where permitted)

You can unsubscribe from marketing emails anytime. For SMS (if used), you may opt out by replying STOP.

4) Cookies and Tracking

We use cookies and similar tools to:

Maintain sessions/login

Remember preferences

Measure performance and analytics

You can control cookies through your browser settings, but some features may not work without them.

5) How We Share Information

We may share information with:

Service providers (hosting, email delivery, analytics, support tools)

Payment processors to complete transactions

Legal authorities if required by law

Successors in the event of a merger, acquisition, or asset transfer

We do not sell your personal information.

6) Data Security

We use reasonable safeguards to protect your information, but no system can guarantee complete security.

7) Data Retention

We retain information as needed to provide the Services, comply with legal requirements, and resolve disputes.

8) Your Rights

Depending on your location, you may request access, correction, or deletion of your information. Contact: [email protected]

9) Children’s Privacy

RSA is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from minors.

10) International Users

If you access RSA from outside the U.S., your information may be processed and stored in the U.S. or other countries where our providers operate.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

12) Contact Us

Questions or requests: [email protected]